Eden Returns & Refunds
At Eden, we stand by the freshness of our artisanal food products; if your order arrives damaged or doesn't meet our quality standards, you can request a return within 14 days of delivery. Due to the perishable nature of our goods, we ensure a swift resolution to maintain your culinary satisfaction.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Submit Documentation
Upload a clear photo of the product and packaging if there are issues with quality or damage during transit.
Pack with Care
For non-perishable items, place the product in its original packaging to ensure it stays protected during the return journey.
Receive Your Refund
Once your request is approved, we will issue a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing